Tag: techinnews

How to defend your brand in an age of customer scrutiny and unpredictability

Airlines and airports are under intense pressure to step up their digital

techinnews techinnews December 5, 2017

Into The Diamond Mine: A Field Service Transformation Handbook for Executives

Uncovering opportunities for service growth can be challenging, and as you find

techinnews techinnews December 1, 2017

Field Service Management: From New Solutions to New Pressures Excerpt Adapted for ServiceMax

Field service organizations have already experienced substantial adoption of mobile technology. Organizations

techinnews techinnews December 1, 2017

After the Fall: The Costs, Causes & Consequences of Unplanned Downtime

Our brand new study, “After The Fall: Cost, Causes and Consequences of

techinnews techinnews December 1, 2017

Key Questions to Ask When Evaluating UCaaS Providers

Businesses today are increasingly turning to Unified Communications as a Service (UCaaS)

techinnews techinnews November 16, 2017

10 Common Misconceptions About Meetings

Between January 11 and April 30, 2016, more than 1,000 people took

techinnews techinnews November 16, 2017

7 Contact Center Personality Types & How to Help Them Thrive

Contact center employees are as varied as the businesses they serve, but

techinnews techinnews November 16, 2017