Airlines and airports are under intense pressure to step up their digital customer service and the expectations of today’s travelers. What does next-generation digital customer service look like? How can you ensure that your team has the tools and processes to efficiently and effectively handle every customer interaction – with the resources you have? What should you build and plan for?
Download this playbook to:
• Uncover what’s at stake and how social must step up
• Learn 8 ways to create and sustain high-level, scalable digital customer service
• Discover how social media management technology makes or breaks customer care
