Cognitive Service Management

ITSM is a well-known discipline for managing the information systems that deliver value to your customers and employees. Like most of IT, ITSM initiatives must evolve to meet the changing demands of business today—and into the future. For IT Service Management, that means bridging support for traditional data center environments with the reality of a multi-cloud, multichannel, and multi-device world.

But it’s also imperative to look to emerging technologies, like artificial intelligence and machine learning, for opportunities to drive scalability, efficiency, productivity, and cost savings. This latest evolution of ITSM is called Cognitive Service Management, and it’s at the forefront of innovation and experience in ITSM today.